FAQ's
Q1: Where is AAH Cars located?
A: We’re based in Surrey, United Kingdom, and proudly serve the surrounding areas with trusted automobile services.
Q2: Do I need an appointment, or can I just walk in?
A: While walk-ins are welcome, we recommend booking an appointment to ensure prompt service, especially for vehicle valuations or test drives.
Q3: What types of vehicles do you sell?
A: We stock a variety of reliable used cars, from economy vehicles to family SUVs and performance models — all inspected and ready for the road.
Q4: Can I test drive a car before purchasing?
A: Yes! We encourage test drives so you can be confident in your purchase decision.
Q5: Do you offer financing options?
A: Yes, financing is available through our trusted partners. Our team will help you explore the best option based on your needs.
Q6: How does the Instant Cash Offer work?
A: Bring your car to us for a quick inspection. We’ll give you a free valuation and offer an instant cash payout — no waiting, no hassle.
Q7: What documents do I need to sell my car for cash?
A: You’ll need:
- V5C logbook (vehicle registration)
- Valid photo ID
- Proof of address
- Service history (if available)
- MOT certificate
Q8: How long does the process take?
A: The entire process usually takes less than 30 minutes from inspection to payout.
Q9: What is the Auto Marketing & Sales service?
A: If you’re not in a hurry to sell, we can advertise your vehicle on our platform and through our network. Once it sells, we charge a £250 admin fee or 2% of the sale value (whichever is higher).
Q10: Who handles the buyer inquiries and negotiations?
A: Our team takes care of everything — from listing to negotiation to sale — so you don’t have to lift a finger.
Q11: How does the Part-Exchange service work?
A: Bring in your current car for free valuation. If you find a car in our stock you’d like to buy, we’ll apply your car’s value toward the purchase price of the new one.
Q12: Can I Part-Exchange even if my car isn’t in perfect condition?
A: Yes! We accept vehicles in a range of conditions. The valuation will reflect your car’s current state, but we’re always fair and transparent.
Q13: What services do you offer under Valeting & Detailing?
A: We provide:
- Exterior hand wash
- Interior deep clean
- Paint protection treatments
- Scratch and swirl removal
- Full detailing packages for showroom finish
Q14: Do I need to book in advance for valeting or detailing?
A: Yes, we recommend booking your slot to avoid waiting times, especially for full detailing services.
Q15: Do you offer a warranty on used cars?
A: Yes. Most vehicles come with a limited warranty, and extended warranties are also available at competitive rates.
Q16: Can I sell a car that’s still on finance?
A: Yes, but we’ll need to settle the remaining finance balance before finalizing the sale. Our team can assist you with the process.
